Paul Owen from Owen Media published a nice piece today in Xconomy.com, asking if Social Media was a fad that is going away, or something really hear to say.
Paul’s piece had a range of comments from other social media firms in town, so I don’t want to repeat everything here. He did a nice job of grabbing insight from the agencies who specilaize in Community Management and outsourced Customer Support, while also getting input from more full service organizations.
Our viewpoint over at Social3i is you’ll only see more commerce through social channels, not less. There’s a giant blurring between “Wb” and “Social” now, so that they are really one in the same.
There’s another whole article on privacy to be written, but take that out of the mix and look at two companies that released product in the last week – Color and Zapd. Color has all the fanfare for the amazing (or outrageous) valuation. Zapd made less noise but comes from a guy who’s launched a lot of startups in his day, Kelly Smith. Both focus on instant content generation, and the packaging of such content.
Color takes the idea of friends, and flips it on its ear, turnign everyone in your proximity into co-authors with you. Zapd lets you take those random photos and turn them into a web page in 60 seconds, so you can share not just the photos, but the whole story, all in the time it takes to in line buying a beer.
Combine these philiosphies with the GroupOn and Living Social commerce infrastructure, and you can see (well we think you can see) where this is all going. Add in Facebook credits, more virtual currency, and One-Click purchase technology on the phone, and social becomes more than Facebook customer service posts and Tweeting back and forth at each other from the same party.
Anyway, check out Paul’s article, and if you think I said anything dumb, feel free to lay into me in the comments section.