What I Learned – Living Through a Pandemic

It was about a year ago when we started to take the pandemic seriously. Sure, the White House continued to say that it wasn’t going to be an issue, but just about everyone who thinks squares have right angles and the world is round saw that there was an issue developing.

Companies began making people work from home, sports leagues began considering what they should do, and other countries to the west, south, and east of the United States considered ways to contain the disease from spreading in their nation.

So here we are, one year later. We all learned some things about ourselves and others. I’d love to hear your lists, but this is what stands out to me.

  1. Working from home is efficient: There are fewer 30 minute meetings that are wastes of time. And thanks to the miracle of “Stop Video” you can get work done during those meetings that are a waste. This alone adds time to your day.
  2. Not having to commute is wonderful: The average person living and working in Seattle proper could spend anywhere from 15 minutes to an hour trying to get downtown. And it was worse for anyone living in the surrounding areas. It’s like adding a whole extra hour to the day.
  3. However, people are fun, especially the ones who aren’t top of mind: COVID quarantine made me realize that being sequestered made me unconsciously filter my friends and colleagues the same way that Facebook and Google News filter my news feed. It’s true that I text messaged with friends about 2000% more than 2019, but the breadth of the number of people I spoke to narrowed significantly. Without Sounders matches, birthday parties, playing softball and soccer, or going to work, I missed out on hearing what huge swaths of the population were doing. That was a shame.
  4. Even with all the extra hours that I acquired during the day, I still didn’t complete everything I wanted to. I started the year with so many ideas – the book idea, the tv show idea, some startup ideas, learning a new language, studying technical analysis, getting in shape, etc… Some of these things I did well on, some I got started on and are in a holding pattern, and some fell by the wayside. So now I realize I shouldn’t listen to people who say, “They didn’t have time.”
  5. I like to cook: Man, I love to cook now. Give me a pile of books about NBA history or a pile of recipe books, and I know which one I’ll get through.
  6. Writing is harder when you don’t leave the house: No matter how hard I tried, I found writing to be more difficult during quarantine. There’s something about having external stimulus through the day to stimulate the imagination, or being able to sit in a coffee shop or bar with your laptop for an alternative work setting, that gets the words flowing.
  7. Twitter is a lens to the parts of the country I never travel: I was shocked this year to see how many people ignore facts, hypocritically contradict themselves from tweet to tweet, and in general, just make the country a worse place. I guess I’ve been lucky that my friends and colleagues are civil, rational people. Even the ones who I disagree with politically are grounded in reality. I had no idea there were so many people who could jump in a lake and swear to God that they never got wet.
  8. This year will not be easy: There’s some relief out there that with the vaccine, life can get back to “normal.” However, we’re going to have to redefine “normal.” It was not normal in previous years to have Congresspeople bring guns to work, people driving pickup trucks waving flags on the street, staying isolated for long periods of time, and implementing permanent work from home strategies. We’re going to have plenty of people who refuse vaccines, so the pandemic will rage on for years, hopefully limiting illness to the people who fail to take any precautions. But these continued illnesses will be a drain on our hospitals, tax dollars, and moral compass. When people without insurance who refuse a vaccine and refuse to wear a mask get violently ill, we’re going to have to suck it up and take care of them. That’s the way my cohort works at least.

I should add that of course I miss people, family dinners, travel, sports, conversation, great restaurants, etc… But I think we knew all that beforehand.

Would love to hear some of the things you learned.

Tips for New Zoomers

Welcome to the “Work From Home” Lifestyle!

I know a lot of you prefer to have a 1/2 hour commute, walk in the rain from your car to your building, and then sit at your cube in a cavernous, fluorescent-lit room full of despair. But now you have to join us work-from-homers. And you’re going to be here a while, so you may as well get some best practices down now. Here are some basic things you need to know.

  1. Always wear pants – Yes, the temptation is there. You want to sit in pajamas (or less) from the waist down. Resist the urge. Comfortable sweat pants are fine, just make sure that if your cat somehow readjusts your camera for you, you’re ok with what your co-workers are exposed to.
  2. Figure out your two-monitor setup – For whatever reason, Microsoft, Apple, Zoom and all the monitor companies seem to have conspired to make sure that the default setting for your two-monitor set-up is to have the camera broadcast from whichever one you don’t want it to. This is fixable, just takes a little time. Do a practice run with friends and get it all situated.
  3. Lighting is important – You know when you want to take a picture of yourself standing in front of an awesome sunset, and you get the sunset but you are just a shadowy blob in front of it? Same concept with Zoom. You can shoot with a window as your backdrop, just invest in a decent lamp that brightens your face.
  4. Warn your roommates when you are on a call – Many people have a story similar to this one I heard recently. “I was on a Zoom call with my whole team. When suddenly, in the background of one of my team members, I see his wife walking around the kitchen buck naked. Not a stitch of clothing. Now, he had his headset on, and someone else was talking so she would have no way of hearing he was on a call. And I didn’t know what to do. Do I interrupt and tell my employee to turn around and tell his wife to get out of the frame, calling MORE attention to it? Do I just ignore it and hope no one sees it? Well before I could decide, the wife turned around and realized she was on live TV, screamed at the top of her lungs (alerting everyone who hadn’t noticed it yet), and ran out of the room. So we went on with the meeting from there.”
  5. Backgrounds are cool, but... – If you are new to Zoom, the background features are pretty cool. “Look, I’m at a mountain or on a beach!” There are reasons and times to use these backgrounds. For example, if your spouse and kids are all working and learning from home at the same time and your only available spaces to broadcast from are the bathroom, car, or garage, use a background. Or, if you have a calm and professional customized background of an office environment, that is better than the view from your kitchen table. And if you have kids that like to run in the background of your Zoom calls, the background can mitigate that risk. Just keep in mind that the “floating head phenomenon” will probably happen at some point and it’s hard for people not to get distracted away from the brilliant point you were making.
  6. In large meetings, default to “Mute On.” – I find it helpful to think about how much I expect to be talking in any given meeting, and if I’m not going to be the majority presenter, I go to “Mute On” right after salutations. There’s an added benefit to this, in that instead of just blurting your genius thought of the moment over someone already talking, you have to think, prepare yourself by taking off the mute, and wait for a proper place to jump in. And if you are at all like me, often you’ll realize that what you were about to say added little in the way of a contribution and was better left unsaid.
  7. Not everything needs to be a Zoom call – Zoom is addictive. It’s the best way to replicate a face to face meeting. But remember, sometimes you don’t need face to face. Even if Zoom is an option, there’s nothing wrong with picking up the phone and calling someone for 5 minutes.

If you have your own Zoom tips, send them over,

What I Learned – The Bird Scooter

For weeks now, I’ve read articles blaming The Bird Scooter for everything from congested sidewalks to world hunger.

But last weekend I was down in San Diego where hundreds of thse things can be found along the Boardwalk in Pacific and Mission Beach.

Source: Thomas Melville, SDNews.com

The concept behind the scooter is simple. Like Car2Go, you download an app and look for a nearby scooter. When you see a scooter close to you, you walk to it, then “Unlock it” using a QR code. Then you ride it where you need and “Lock it” so someone else can use it. Locked scooters are almost impossible to roll anywhere and make a beeping noise that alerts that someone is trying to steal it.

The boardwalk along Pacific Beach and Mission Beach is pretty long. It could take you 40 minutes or more to walk from a bar to your hotel. But with The Bird, you just hop on, and cruise at a nice safe 8-12 MPH, cutting your time by about 66-75%. It costs $1.00 to start it and $0.15 a minute. So it’s roughly the cost of a short Uber ride, but way more fun.

After using it for a weekend, I think the haters in San Francisco are ridiculous. I was able to navigate the scooter through pedestrians, bikers, unicyclists, skateboarders, roller bladers, and other scooter riders. My only near accident was caused by a 5 year old on his non-motorized scooter who decided to come at me head on while in my lane. But it was easy for me to stop the scooter and dodge the kid at the last minute.

Source: Thomas Melville, SDNews.com

Also, you can ride remarkably slow and still keep your balance. In fact, you can literally slow to walking speed if you see someone you know and want to travel at their pace, or see a group of pedestrians going 5-wide and blocking the entire path.

The downside: Even on a small hill, I was pretty uncomfortable, and my repressed teenage memory of crashing into a tree while trying to ride a skateboard down a hill in Bellevue suddenly re-surfaced. So, I don’t know if I’d come down from 6th to 2nd downtown. But for getting around Wallingford, Greenlake or Capitol Hill, these things would be great.

Bikers will yell and scream that you should just ride a bike instead. But really, if you are going out to dinner, do you want to get sweaty riding a bike? No, a scooter is effortless. And a bike is actually much larger than The Bird. You take up way more room on a road or bike lane.

So, what I learned is that the scooter is an effective form of short-form travel in flat areas. I’d like to see it become more prevalent up here. Ignore what the haters in San Francisco say. If they are so worried about being a pedestrian and getting hit by a scooter, then they should jump on a scooter.

What I Learned – Playing Putt-Putt with Chad Marshall

(This post is part of the continuing series called, “What I Learned.” In this series, I keep track of things that sparked my brain during different events and experiences.)

I’ve long said that the Seattle Sounders do more smart things for their fans and supporters than any team I’ve ever run across. Last week, they held a small event, hosting a pub night at a local bar near the stadium. The bar features a 9 hole indoor putt-pitt course, and as luck would have it, I got to play mini-golf with Sounders CB Chad Marshall and LM Aaron Kovar.

Both guys were great. Marshall was drinking a beer, and talking about golf and his 2 year old kid. Kovar is a friendly kid who looks like a guy you’d sit next to on a bus, going to his job at Amazon.
Of course, I didn’t think of anything really good to ask them until I was already home, but I did learn one thing. We talked a little about language barriers and how the team deals with that in training. Marshall admitted it’s a real problem for teams. Each team has interpreters on staff to translate what the coaches are saying in terms of strategy and game plans. But on the field for example, some players only speak Spanish, one only speaks French, and some – including the Goalkeeper – only speak English. So when a team is defending free kicks, basically the only words they can say to each other are “left, right, and back.”
My takeaway – whenever you see a goal scored from a free kick, especially if someone lost their mark, there was probably some sort of miscommunication between guys who speak different languages. I can only imagine what it must be like in Eurpoean leagues.

What I Learned – Chris Isaak at Chateau Ste Michelle

(This post is part of the “What I Learned” Series, in which I share things I picked up during different events and experiences.)

It seems like Chris Isaak has been around since I first learned to turn on a radio. He has a song that any casual music fan would recognize no matter where it was playing, a few that casual music fans would recognize. But if you are like me, you’d be hard-pressed to name 5 Chris Isaak songs if your life depended on it.

Chris Isaak also plays at Chateau Ste Michelle every year. It’s a beautiful place to see a show, but what could get 5,000 people to plunk down $50 every year for the same show, to see a show they’ve probably seen before?

Isaak split up his show by engaging in long conversations with his audience. He comes out in crazy sequins on his coat. He introduces his bandmates, sharing how they’ve been together for 32 years. He tells stories that seem like they are coming off the cuff, not some sort of pre-rehearsed monologue. By starting the show with an attitude of, “Let’s all have a good time together tonight,” he forms a bond with both the entire audience, and the each individual member of it.

Now I suspect that you have to do this if you are going to spend the better part of 32 years playing in front of crowds. You’d probably go crazy if you just trotted out on stage, played your songs, and then headed to the bus for the next city. But his interaction seems genuine, and in return he gets fans to return every year.

What I learned – The keys here are engagement, authenticity, and consistency. Isaak is a 32 year old brand that doesn’t have a ton of new products to offer up from year to year. But by making a true connection with the audience, and giving them a a personal experience, they are active customers. Plus, by distributing his product in the right venue every year, Chateau Ste Michelle, he gives his customers a way to consume the product that adds to the experience. Customers know exactly where to look for the date he’ll be coming to town. He’s not jumping from place to place and making customers do the hard work.

The result – a guy who has a few songs you’ve heard any more that you may not have, delivers a great show that leaves you satisfied and happy.