Month: February 2013

  • Learning About Phoenix Jones, Super Hero

    Phoenix JonesI’ll admit, I didn’t expect to like Phoenix Jones. I was excited to attend Sasha Pasulka’s Tech Show on Feb 20, but Jones was not the person I came to see.  I figured at best he’d be kind of uninteresting.  At worst, a complete joker. I was pleasantly surprised.

    For example, I did not know that Jones actually wore the same body armor that our troops wear – and that he has been shot twice in that armor.  I also did not know that he works closely with Police, making sure he gathers evidence properly when he is at a crime scene.  Also, whenever a police officer orders him to stand down, he does exactly that.

    Jones has an interesting stat in his corner.  Since he and his crew started patrolling, Police response times have improved – possibly to avoid the embarrassment of being beaten to the crime by a guy in a super hero costume.  Response times in Belltown on weekend nights were 29 minutes before Jones started his work.  How they are around 6.

    You may not believe in vigilante justice.  But after hearing Phoenix Jones talk for 5 minutes, I believe the streets of Seattle are actually safer with him guarding them.

     

  • The Power of Correcting Mistakes

    I’m not saying companies should make a practice of this, but here’s something interesting I noticed today in my email.

    I sign up for 100’s of free products, so you can imagine how many newsletters, product announcements and other emails I get every day.  Most go ignored, unless they have a catchy title or I’m in a certain type of good mood.

    So like normal, I ignored an email from a company called 6wunderkinder.com and added it to the mass delete list of the day.  Then something funny happened.  I got another email later from them.

    6Wunderkinder_email

     

    Truth be told, I didn’t even remember getting their first email.  And I don’t exactly know why I opened it this time.  But I did. And I got this.

    6Wunderkinder_email_2

    It was funny.  It was genuine.  It felt real.  Was I mad about getting a 2nd email from them? Nope. Do I think any less of them?  Absolutely not.

    The lesson I walked away with – Don’t stress on the small stuff.  Anyone who refuses to use your product because you made a spelling error or shipped the wrong link doesn’t deserve to be your customer anyway.  After all, who wants customers who fancy themselves as perfect?

  • My Dumb Idea to Help with Homelessness

    If you were to line up all the causes I wish I could support more, Homelessness comes to the front.  It’s not that I think it is more or less worthy than others, but it feels like something we should be able to make more progress against.

    Every time I go into my neighborhood QFC, I pass between 1 and 3 homeless people asking for money.  One man stands at the front of the store with a “Homeless Vet” sign, one woman sits across the street by the parking lot and occasionally there is a representative from “Real Change.” Clearly, we can do better than this as a society.

    Now, there are a couple of problems that we all face.  If we write big checks to a charity that helps with homelessness, we don’t know where the money goes and if it is being used to help people get out of their situation or just make their situation more tolerable.  If you give money directly to a person, you don’t know if they’ll spend it down the street at 7-11 on a bottle of Boone’s.

    So here’s my dumb idea that will likely offend a bunch of people.

    I would like to try to focus some efforts on the homeless who are closest to climb their way out.  The  people who have cleaned themselves up, paid their debts to society or taken other steps to get back to a position where they can succeed.  There are plenty of people who just need that little burst of cash to get the first and last months rent, a nice set of clothes, a moped or bus pas, or whatever is keeping them just 1-2 degrees from that point.

    So how do we do this? I’d like to propose a kind of combination of Anonymous LinkedIn and Kickstarter managed by some reputable organization.  In this system, i could look at the anonymous profiles of  everyone who is applying for personal donations and what they will be need the money for.  They set personal goals and achievements that they need to hit.  With each success, they get closer to collecting their donation from me and the others who are rooting / supporting them.  The reputable organization then makes the purchase of the apartment, clothes, car, whatever on behalf of the client.

    So in a nutshell – the homeless person “earns” the money they need by achieving some set of goals and objectives, people like us get to choose the unnamed profiles we want to support based on our preference, and there is a group in between making sure everyone stays anonymous in the process.

    I can already hear the 100 reasons this is unfair to a whole set of people and not a solution to a massive problem.  But I’m not trying to boil the entire ocean here.  I’m just trying to help a few people out.  Anyway, that’s my latest dumb idea.