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Category: Human Behavior (Page 4 of 5)

A Debate – What is Appropriate Fan Behavior at a Bar

This blog has been a lot of things over the years. Of course, it’s also NOT been a lot of things over the years.  But, it has always strived to be fair.  If we criticize someone for absurd behavior, we’ll turn the focus on ourselves if we commit the same behavior.

I’ve probably made fun of fans of other colleges at some point, so I thought I’d use an example from Saturday’s Elite Eight Game to spur some debate and show I can be fair.

The setup: The Ballard Loft is a very UA friendly bar.  And Saturday the Seattle chapter of the UA Alumni Club gathered to watch the Cats vs UConn game.  I’d estimate there were at least 75-85 Cats fans upstairs.  Now, I don’t spend a lot of time with this group.  But suddenly all of the UW fans I usually watch hoops with lost interest in the NCAA Tourney.  (I can’t imagine why.)  And it was the biggest UA hoops game in the last 5-6 years, so I needed to surround myself with supporters.  Btw, this is what makes sports so great.  The ability to show up and have a common bond with total strangers.  But I digress.

So imagine this scene.  You have a crowd of 75-85 energized UA basketball fans, decked out in UA gear, drinking beers, watching the game, cheering when appropriate and feeling anguish simultaneously….. And you have one guy in the corner.  He has a pom pom.  Every time UConn has the ball, he is shouting “Defense, Wildcats Defense.  Defense, Wildcats Defense.”  Every time Arizona has the ball he runs through one of his pre-programmed 4 or 5 A-R-I-Z-O-N-A cheers.  He is desperate to have the other 75 of us join him, but we’re watching the game.  Now every once in a while, the group of 6 people in the back would start a cheer and everyone would join.  And Wanna Be Wilbur would beem as if the crowd was “finally getting it.”  Then he would start up again and we’d all ignore him again.  Rinse, wash, repeat for 39:00 of basketball.

The suddenly, with a minute left, Wanna Be Wilbur and his buddy actually turned on the crowd.  And I submit that this is why UA lost that game.  In a tight ballgame with everything on the line, as every other UA fan in the bar – hell in the country – nervously wondered what would happen next and frantically shared with each other what we though would happen, Wanna Be Wilbur started YELLING AT US.  He told us how bad of fans we were for not cheering with him.  He kept up with how lame UA fans were at this bar.  How he couldn’t figure out what he was doing with such lame people.  The poor schmuck seemed not to realize that we were in Seattle, about 1,200 miles from the stadium, and that no matter how loud we cheered, Derek Williams was NOT going to hear us.

If you were at the Loft on Saturday you saw 75 drinking, cheering, excited UA fans enjoying a great basketball game.  You also heard an incredibly annoying UA fan yelling at his colleagues for not joining his one man Pom Squad.  The annoying UA guy broke all fan protocols by yelling at other UA fans.  I’d make fun or Oregon, UW, WSU, Duke, or Notre Dame if they had a fan who pulled that kind of behavior, so I have to make fun of us as well.  

So my debate question – If you are at a bar watching your team play a game, are you less of a fan if you don’t chant and sing at the TV screen, even if one guy in the corner holding a pom pom is begging you to? I say there’s appropriate stadium behavior and appropriate bar behavior.  Objections?

“Targeted” Marketing

Not joking here – I actually heard this ad on Sacramento radio after NFL football on Sunday evening.

“Acme Store (can’t remember real store name) wants to remind you about California’s 10 day waiting period to buy firearms.  So if you are purchasing a handgun for a Christmas present this year, and want to have it wrapped by Christmas Eve, remember that you’ll need to complete your purchase by December 14.  

Remember, ammunition and other supplies are not subject to the 10 day waiting period.  But to make sure you complete your holiday list in time to put everything under the tree, make sure you come in before Dec 14.”

Now, there was more ad copy here, but for obvious reasons, my brain was not able to concentrate any further… Definitely my favorite ad of the month.

Intentional Acts of Destruction

A friend of mine recently told me, “Your blog sucks.  If you aren’t going to write about business, then you need to write about personal stuff.  Otherwise, what’s the point?”

Now, I didn’t want to get into a debate of the value of SEO and owning your own brand name, so I took the point to heart.  So this post gets a little into a little bit of personal opinion on business.

I’ve waited a long time to write about this, mainly because I don’t want to embarrass anyone, and I want to keep the players in this story anonymous.  I’ve worked at a lot of places, and as a consultant I’ve been inside a number of organizations and groups, so I’ve changed some characteristics in order to hide the true identity of the players here.

Let’s begin.  I was recently told a tale by a long time colleague of mine.  This colleague wove a story about sharing drinks with an ex-coworker of mine, who likely didn’t know the two if them shared a connection with me. My colleague was caught off guard when this ex-coworker said something along the lines of, “I like to use jedi mind tricks of people I work with.  If I don’t like them, I’ll wait for them to have a really bad idea, then I’ll tell them it’s a great idea so they’ll go forth with it.  Then when they fail, they look dumb.  It’s really pretty easy to do.”

My colleague was pretty aghast, and he was especially shocked since this woman was involved with HR back in the days when I worked with her.   It led us to a discussion about “Intentional Acts of Destruction” inside companies.

Sure, nothing the woman did was illegal.  But what kind of long term issues did it cause for her company and group, to push forward ideas that were not in the best interest of the business?  What kind of resource drain was it for any man hours to be spent on research or exploration?  Where could those man hours have been better spent?

But more importantly, how many people think this way?  Maybe if you have one employee who does this, it gets cancelled out by the mass of the organization.  But suppose there is one person in each group who thinks this way?

Furthermore, as a manager, how do you decipher the evil from the ignorant?  If you want to allow your employees a lot of blue sky to fly in, how do you know when an idea is being endorsed by the rest of the team because they believe in it, or because it’s part of a sabotage effort?

We couldn’t answer any of these questions.  But we agreed that it was one of those management problems they don’t teach you in business school.  We like to think that we can follow a handbook, and that we work with well intentioned people who have the best interest of the team at heart.  But the reality is that some people don’t.  And the hard thing is, unless they drink in bars and share their misguided thoughts with others, we never know who endorses our ideas because they agree, and who is looking to execute an Intentional Act of Destruction.  It’s a good lesson for all of us to keep in mind when we head into the office. 

Is Old the New New?

People who haven’t watched Saturday Night Live for years are raving about last weekend’s Betty White episode.  The masses took control.  They created a Facebook page demanding she get to host.  They promoted the show with reckless abandon through blogs and Twitter.  And then they watched, either live, on Hulu or YouTube.  The reviews were outstanding.  SNL had it’s highest rated show in 18 months.  All thanks to someone’s devotion to an 88 year old TV legend.

So that made me think about some other articles I’ve read recently.  SI had a nice piece on Hank Aaron.  The death of Ernie Harwell brought tributes from across the land.  CNBC continues to replay a great interview with Warren Buffet.  All of a sudden, being old is cool again.  

So what caused this?

It wasn’t long ago when old was synonymous with being almost dead.  An entire generation of new voters rushed to the polls to stop John Mc Cain from getting the keys to the White House.  Bob Dole looked impotent in his race vs Bill Clinton in 1996.  And we all have sheepishly wished bands like Kiss, The Eagles and other legends from the 60’s and 70’s would just stayed retired.

But look what happened when we put all our faith in the “young” generation.  We had a President busted for an affair with an intern.  Another President running around starting wars on a giant credit card.  Our young movie stars are dying of drug overdoses or ending up in jail.  All those hot shot 25 year old CEO’s in 2000 brought the economy to collapse, thanks in part to the 40 year old VC’s.  Then in 2008, the hot shot 35 year old Finance folks brought the economy back to its knees with a derivative debacle.  We put our faith in the young, and have learned the young are a lot like us.  And if we wanted someone like us running the show, well maybe we’d run the show ourselves.

So maybe there’s a new appreciation for the old.  Not ALL the old, but the old who have passed through the past decade with grace and aplomb.  Betty White never went on Celebrity Apprentice.  Hank Aaron didn’t try to regain spotlight during Barry Bonds’ Home Run chase.  Ernie Harwell never hosted Best Damn Sports Show, Cabo Edition.  The kept being classy, and now maybe, the mainstream is leaning back towards classy.

Perhaps, just perhaps, shows like Jersey Shore and the Hills have become tired.  Maybe we’ve grown weary of Lindsey Lohan, Paris Hilton and Nicole Richie types.  Could the Octomom and the crazy people from John and Kate plus 8 disgust us?  

So what does that leave us?  For the last 10 years we’ve shunned making stars of what would have been the “new” old to make stars of the young.  So with that void, what we have to fall back on now is the “old” old – at least those who are still alive.  Betty White, Carol Burnett, Dennis Hopper, Sir Alex Ferguson, Vin Scully, hell even Queen Elizabeth is back en vogue.

Anyway, while my data is arguable, my hypothesis is that Betty White on SNL is an indicator that “Old” has made a comeback.  In a world of confusion, we liek to look to those with historical knowledge – not theoretical suppositions – to show us the way.

Entitlement Takes on New Ground

I’m not a big fan of entitlement. I was taught by an old boss long ago at the Tucson Toros that no one is entitled to anything, you have to earn everything you’re rewarded with.

So there is something funny about the coincidental juxtaposition of the article I’m forwarding here to the post I wrote over the weekend about the online education company. This CNN article (I’ve seen a version several places online) reports that:

“A recent college graduate is suing her alma mater for $72,000 — the full cost of her tuition and then some — because she cannot find a job. Trina Thompson, 27, of the Bronx, graduated from New York’s Monroe College in April with a bachelor of business administration degree in information technology.  On July 24, she filed suit against the college in Bronx Supreme Court, alleging that Monroe’s ‘Office of Career Advancement did not help me with a full-time job placement. I am also suing them because of the stress I have been going through.'” 

This made me wonder what I could sue either of my alam maters for.  After all, I graduated with a degree in Finance, but I was unable to predict either stock market crash.  Surely the U of A owes me for my losses.  And, in the 20 years or so that I was in college or out of college, I’ve NEVER been able to attend a Rose Bowl.  In fact, now I have 2 Pac-10 schools I could enjoy in the Rose Bowl, and neither of them have made it.  Surely I could sue for that.  And what about the fact that I can’t speak Spansih fluently?  U of A is 60 miles from the Mexican border.  Why couldn’t I get out of there with a bi-lingual education?  Bastards.

On the more serious note, I would like to (though I need to check with our HR department and legal teams to see if we are allowed) blacklist Trina Thompson from our resume inbox, and have much tighter guidelines on any poor sap who lists Monroe College as their primary education.  

Poor Ms. Thompson, do you have any idea how much more difficult you have made it for you or any of your classmates to get employed?  

Offline, Un-Social Marketing, from Seattle’s Fuel

One of the funny things about Social Media is that the whole idea is based on the theory that the Product and Marketing teams care about what is being said out in the blogosphere.  Sure it seems obvious that they would care, but then again….

Consider an offline situation I’ve run across from a Pioneer Square bar called Fuel.  Other than being the proud host of a party hosted by Mary Kay Latorneau and DJ’d by her young husband, the bar’s claim to fame is being the home of the hardcore Sounders supporters before each home game.  The bar is a natural choice for a rowdy supporters’ group because no one else really goes there.  So the supporters can sing, chant and spend money for 4-5 hours before kickoff.

You’d think the owner of this bar would be appreciative.  At least, if one of these customers mentioned to the waitress that the beer tasted of soap, that offline customer feedback would be registered, and the beer taps examined.  I myself have been a victim of these soapy taps, going as far to recommend other bars to friends thinking of pre-game settings.  It surprised me when I heard the same soapy beer was beiing served weeks later.

What’s shocking though, is when a bar owner serves the same soapy beer week after week, and instead of fixing the problem, basically throws a patron out for protesting the taste of soapy beer, using the rationale, “The rest of the crowd doesn’t seem to notice.”  Now the people associated with that patron have shifted their dollars to the bar across the street, called McCoy’s.

So back to my point.  Igoring what you hear in social media is no different than being a bar owner who ignores a patron.  If someone is going to take the time to say, “Your product is causing me harm and pain.  Here’s an easy way to fix it,” then you really should listen.  Otherwise, you are simply the equivalent of an ignorant bar owner serving soapy beer.

Mark Cuban vs the SEC

(Parts of post redacted due to learning new information)

A friend asked me my take on the Mark Cuban Insider Trading allegations yesterday.  I realized I didn’t have an opinion yet, and agreed it would make for interesting blog discussion.

If you don’t know the story, go read the report at the Silicon Valley Insider and come on back.

So assuming you have a little background on the situation, I’ll dive right into the initial thoughts that came to mind.

1) $750,000 sure seems like a small amount of money for Cuban to care about.

2) It sounds like the CEO of Momma.com convinced Cuban to buy 6% of the company in March 2004, and then about a month later the same CEO was bringing in a private equity firm which would dilute the shareholders, including Cuban.  If that timeline is accurate, it’s a pretty shady move to pull on your investors, including one who is a billionaire.

3) It also sounds like the CEO kept Cuban in the dark about the dilution until June 28.  So he had about 3 months of telling Cuban, “Oh yeah, everything is fine,” while working with the private equity firm on how to dilute everyone.  Then he calls Cuban on June 28 and said, “By the way, I’m diluting you in a week tomorrow.”

4) Cuban sounds like he was pretty annoyed by this.  And you would be too.  After all, had the CEO not brought Cuban on board as a 6% investor, the equity group may not have been interested in financing the company.  So Cuban may have gotten used by the CEO, and then since the CEO told him about the PIPE, now Cuban was stuck holding shares that he couldn’t get out of.  In his mind, they screwed him going in and now were screwing him from getting out.

5) So, Cuban’s decision at this point seems irrational and not well thought out.  He calls his financial guy and tells him to sell.  At this point, a good financial guy should look at his clock, see it’s late at night and ask why his boss suddenly wants him to stop doing what he was doing and try to unload 600,000 shares of stock in a company no one knows.  Some alarm bell should go off here.  There needed to be a, “Boss.  If the dilution isn’t for a week, lets take 12 hours and look at our options.” (Edit: The PIPE was announced the next day, June 29.)  But the financial guy should still advise him of the issues.

So my analysis:

  • I think anyone who tries to compare this to Wall St fat cats screwing the American consumer in sub-prime lending, is pretty off base.  Just from reading a few articles, I think Cuban was actually the guy screwed by the Wall St guys (the private equity group) and tried to get out of it.  
  • Unfortunately the rules are a little different for people who have conversations with CEO’s than folks like you and me, and he should have just waited for the announcement and sold everything then, taking the $750k hit.  Then he could have used his conections and power to make sure that CEO never got another dime of funding the rest of his life, and the private equity firm was on a giant blackball list.  I mean, he’s probably made 50x that amount on tips and insights from cocktail party conversations with people you and I don’t get to meet. 
  • It does seem like a pretty trivial matter for the SEC to make a big deal of 4 years after the fact.  Anytime a federal or regional judicial branch of government in a hardcore Republican state, sits on something for this long, and then launches it on a guy who helped fund an anti-George Bush movie, I agree that it kind of feels vindictive.
  • In the end, I think Cuban should pay a fine, we should all avoid ever investing in or using Momma.com and someone should ask why it takes the government 4 years to prosecute something like this.

However, this is only my first take, and if new evidence comes out, I’m willing to adjust.   Looking forward to some thoughts from you guys.

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